Manage Application Services

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Managed Application Services

Align IT with business goals while keeping the lights
on (KTLO)

In the era of rapidly changing business priorities and highly competitive environment, IT applications drive a company's business processes but the challenges of managing heterogeneous application environments are increasing.

In fact, businesses globally spend over 70 percent of their IT budgets on application maintenance/ management, but at the same time they usually aren't focused on cutting long-term costs by improving applications. Instead they pay more attention to projects that are more visible to end users.

Given the current economic scenario and the uncertainty that prevailed in the recent past, it would be prudent for IT executives and technology decision-makers to utilize significant portion of their IT budgets for maintenance and operations of the existing applications i.e. “keeping-the-lights-on”, rather than implementing new software solutions.

Challenges

8 challenges in managing IT applications

Apart from complexity of maintaining applications and need for increased service quality, one of the key challenges for IT heads and decision makers across businesses is to demonstrate alignment of IT with business goals by creating a value-based IT ecosystem over a cost-based IT portfolio.

Applications that underpin business initiatives and provide differentiation are critical to success for the business goals of the organizations. Coupled with this, there is constant need to reduce IT operations and maintenance costs and increase the amount of discretionary funds available, so that one can invest it in transformational initiatives.

	Ever-changing business environments, resulting in application customization which make application management and issue resolution more challenging

	Skills availability across disparate technology and legacy platforms

	Identifying and retaining the right talent to manage the ever increasing complexities around business applications and infrastructure

	Complex new business requirements can result in large projects that draw resources away from day-to-day application management

	Inadequate documentation of existing applications

	Inflexible and redundant systems leading to unmanageable IT portfolio

	Lack of ownership from business teams

	Business expectation from IT departments to deliver more for less despite increase in cost of keep-up with technology

Offerings

Revisit your application portfolio with Synoverge

Synoverge’s managed application services model provides a cost-efficient and low-risk approach with adequate offshore leverage that is measurable, repeatable, and easily managed across programs of all sizes.

To meet our client’s specific requirements, we tailor our processes and methodology, and apply techniques such as application portfolio assessment and reverse engineering, to ensure knowledge transfer is well-captured and documented.

At the same time, our remote monitoring and management framework ensures that our teams operate as if they are integral part of client organization irrespective of time-zone difference and geographical locations.

Our consultative approach to application management begins with application portfolio analysis focussing on parameters like application complexity, scalability, business alignment, cost etc. The applications in scope are analyzed on many more parameters to clearly bring out the current application architecture, complexity, duplication and/or redundancy in code, interface complexity, data consistency and cost breakup.

Through our application management Services, we deliver a full range of capabilities including:

Consulting
Application Portfolio Analysis, Off-shorability Analysis, Application Roadmap definition

Maintenance & Support
Incident and problem management, Build & Release management, Application upgrades, Multi Level Helpdesk – L1, L2, L3 Support, Planned maintenance

Application Modernization
Web-enablement, Migration/reengineering, UI Modernization, Data migration, Testing

Enhancements
Impact analysis, Requirement analysis, Architecture and design, development, testing, build and deployment, integration

Service management
Client support, change management, service reporting

Benefits

Why choose Synoverge

Relentless focus on customer satisfaction

Continuous monitoring of service levels, including end-user customer satisfaction
Services measured to rigorous SLAs & backed by SLA-based pricing models
24x7x365 visibility to our customers through dedicated portals and dashboards

Lowered cost of ownership

Higher productivity over time helping clients “do more with less”
Process driven service delivery and governance, templates and tools – driving productivity and consistency
Freeing up internal staff for upper life-cycle activities and core business-centric IT operations

Enhanced application quality

Proactive analysis to make the application more robust over time
Demonstrable improvement in the defect detection efficiency, ensures detection of defects early and thus lowering the cost of quality
Better documentation and faster response time through KEDB (Known Error Database)

Business / IT alignment on an ongoing basis

Business case driven approach for transforming the non-performing applications
Continuous monitoring of application portfolio and IT ecosystem followed by recommendations for modernization, consolidation or retirement over time, thereby vastly reducing the complexity of the application landscape
Standardization of technical and business process architecture
Enhanced documentation to capture application updates

Your ideas get energized

With Synoverge you are assured of a team which listens deeply, interprets the issues correctly and solves the problems precisely. So that you get the best possible solution at the lowest cost

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