Work Experience

3-4 Years

Positions

1

Location

Ahmedabad, Gujarat

Job Description

  • Configure, optimise and extend the Dynamics 365 CRM ecosystem (Sales, Service, Marketing + custom apps) by translating business processes into system design, building high-impact automation, and designing & implementing integrations and data flows. The role ensures a trusted single customer view, high data quality, and future-ready architecture.

Responsibilities

  • Map and document current and future state business processes (lead to order, service case escalation, cluster segmentation etc.).
  • Configure and customise Dynamics 365 entities, forms, business rules, views, security roles, and model-driven apps.
  • Build and maintain low-code automation using Power Automate (web form → lead creation, routing, campaign responses, notifications).
  • Design and implement integrations via Power Automate connectors, Azure Logic Apps or custom connectors between CRM and external systems.
  • Develop staging, data-flow pipelines, monitoring, deduplication, enrichment logic and dashboards to maintain data quality, latency and error-handling.
  • Create Power BI or Microsoft Fabric reports and dashboards for data-quality metrics, engagement scoring, and business insights.
  • Collaborate with Solution Architect to align build activities with long-term architecture, governance standards, scalability and AI-readiness.
  • Support user acceptance testing (UAT), training, change-management and handover to operations.
  • Maintain documentation of solution design, data mappings, field-level ownership, runbooks, and integration logs.

Expectations

  • 3-4 years’ experience in Dynamics 365 CRM / Power Platform (application configuration, automation, integrations).
  • Proven experience with data integration concepts (ETL/dataflows), connectors/API (REST, OData), data quality frameworks.
  • Strong functional knowledge of CRM processes across Sales, Service and Marketing (and optionally operations).
  • Hands-on skills: Power Automate, Dataverse schema, security modelling; bonus: JavaScript/plug-in development, SQL, Azure Logic Apps.
  • Excellent communication, stakeholder engagement and documentation skills.

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