Home Warranty Services – F&O

Home Warranty Services - F&O

Brief about the Client

Client is a Virginia based company into new home warranty servies and provider of innovative products and exceptional customer service in the United States.

Business Overview

The Company was founded in the United States 25 years ago, with the goal of developing ground-breaking risk management solutions to solve the complexities that America's new home builders face. The company's evolution began with a focus on warranty administration services and has progressed to its current state. Client is committed to becoming a critical risk management partner in the new home construction industry.

Business Challenges

The key challenge is to integrate their product enrolment data with a sophisticated Finance application so that billing, including accounting and salesperson commission computation, can be done immediately on each registration. On the other hand, the systems they were using for AP, AR, GL, Cash, and Bank were from various platforms, and most of them were unable to provide timely solutions for decision making and operation execution because the data was stored in separate silos.

Outcome and Benefits

We created a comprehensive mapping of business processes and integrated it with a D-365 Sales & FO applications to automate the customer, sales, salesperson commission, and taxation procedures. As a result, auto recording of end-to-end sales transactions, including customer receipts, is becoming more seamless than before, reducing human errors and streamlining business operations.

Tools and Technologies

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Microsoft Dynamics D365 Finance & Operation

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Microsoft Dynamics D365 Sales