Industry

Insurance

Technologies

.NET 6.0 & Angular 12.1

Client

One of India’s leading general insurance companies sought to transform its Pre-Policy Checkup (PPC) process. This critical step, verifying customer health details before policy issuance, was burdened by manual effort, outdated systems, and slower turnaround times, limiting operational efficiency and customer experience.

Challenges

While the insurer had a strong market presence, its Pre-Policy Checkup (PPC) process was weighed down by structural and operational hurdles that slowed efficiency and strained resources:

Non-standalone PPC Module: The PPC module was tightly coupled with other systems, causing frequent performance lags and slower processing.

Underwriting Delays: Manual interventions and system inefficiencies led to delays in policy approvals, directly impacting business timelines.

Manual Dependency: Heavy reliance on third-party health vendors introduced complexity, inconsistencies, and higher error risk.

Shared Databases: A shared database architecture across applications created execution bottlenecks and reduced overall system stability.

Month-End Bottleneck: High processing volumes at month-end demanded extended IT support, often round-the-clock, to keep operations running smoothly.

Solution Provided

To overcome these challenges, we designed and implemented a custom standalone platform with its own dedicated database, ensuring seamless and independent operations.

Key initiatives included:

Automation & Scheduling:Implemented automated schedulers for data synchronization across multiple systems, reducing manual interventions by 90%.

Seamless Integrations:Enabled secure and reliable connectivity with third-party medical vendors and internal applications, cutting data handover delays.

Smart Rules Engine:Configured intelligent routing and matching rules, enabling proposals to be processed 2x faster with greater accuracy.

Technology Upgrade: Migrated from ASP.NET to .NET Core with Angular, delivering faster performance, improved scalability, and a modern user experience.

Results

The new platform transformed the Pre-Policy Checkup process, delivering measurable business impact:

Higher Accuracy & Stability: The standalone architecture improved underwriting accuracy by 95% and enhanced overall system reliability.

Faster Month-end Closure: The month-end closure was executed smoothly each month, with very few user-related tickets.

Reduced Manual Work: Automation cut down manual sync efforts by 90%, freeing teams for higher-value tasks.

Related Content

Similar Customer Stories

Custom Mobile App Solution for US-Based Real Estate Appraisal Firm

Custom Mobile App Solution for US-Based Real Estate Appraisal Firm

We developed Android and iOS apps for a US-based real estate firm, streamlining appraisal management, vendor tracking, and workflow automation.

Continue Reading banner
Dynamics 365 BC Implementation for a Leading NBFC integrated with the Lending Management Solution

Dynamics 365 BC Implementation for a Leading NBFC integrated with the Lending Management Solution

Synoverge streamlined loan management for an NBFC using Dynamics 365, enhancing efficiency, accuracy, and decision-making.

Continue Reading banner
Health Insurance App with Wearable Integration Boosts Engagement

Health Insurance App with Wearable Integration Boosts Engagement

An India-based insurance firm developed a health app with wearable integration, enabling users to track health and maximize policy benefits.

Continue Reading banner

Let's Discuss Your Requirements

Streamlining PPC Process for Leading General Insurance Provider