Overview
Overview
Enterprise Resource Planning (ERP) serves as integrated business management software crucial for aligning and optimizing operations across diverse departments and industry sectors. Synoverge recognizes the increasing urgency to modernize disparate legacy systems by leveraging cutting-edge Cloud-enabled Global Enterprise Solutions, especially in today's rapidly evolving business landscape.
Our proficiency extends across key business domains such as financial management, planning, manufacturing, inventory control, warehouse logistics, project management, service administration, sales & distribution, customer engagement and business intelligence. Whether you need strategic consulting, seamless implementation, expansive global rollouts, version upgrades & enhancements, technical advancements & custom solutions or robust Microsoft Dynamics 365 ERP support, Synoverge stands as the ideal destination for comprehensive solutions.
Our Offerings
Synoverge offers comprehensive Microsoft Dynamics 365 solutions tailored to businesses which covers following apps and solutions.
Microsoft Dynamics 365 Finance & Operations
Dynamics 365 Finance & Operations
Synoverge excels in providing expertise across diverse business areas, integrating Microsoft Dynamics 365 applications and Power Platform capabilities to streamline operations and drive efficiency:
Dynamics 365 Finance
Dynamics 365 Finance
Synoverge delivers comprehensive financial management solutions covering accounting, budgeting, planning, and reporting. Specializing in streamlining financial processes, they utilize Dynamics 365 Finance with Power Automate integration. This automation streamlines critical tasks like invoice approvals, expense management, and financial reporting, ensuring increased accuracy, efficiency, and regulatory compliance, optimizing financial operations.
Dynamics Supply Chain Management
Dynamics Supply Chain Management
Synoverge excels in planning & manufacturing by optimizing production processes, managing supply chains, ensuring quality control, and implementing resource-efficient strategies. Moreover, they assist businesses in effectively managing inventory levels, tracking stock movements, and optimizing warehouse operations. Synoverge implements systems to minimize stock-outs, reduce excess inventory, and improve overall logistics for enhanced efficiency.
Dynamics 365 Project Operations
Dynamics 365 Project Operations
Synoverge offers Dynamics 365 Project Operations services enabling timely and budget-friendly project delivery. Their expertise spans quote management, resource planning, schedule coordination, procurement & time/expense management, project contract and subcontractor management along with Microsoft Project integration. They leverage Power BI to visualize and share business intelligence, empowering project teams, providing key metrics for project managers.
Dynamics 365 Commerce
Dynamics 365 Commerce
Synoverge offers Dynamics 365 Commerce services, enabling businesses to optimize retail operations with online presence. Their expertise spans AI-driven product recommendations, digital commerce, fraud protection, omnichannel excellence, and employee management. With solutions for online and physical stores, inventory management, pricing strategies, and customer targeting, Synoverge facilitates seamless and efficient retail experiences.
Data Analysis, Business Intelligence & Power Platform
Synoverge specializes in utilizing Power BI for insightful data visualization and Power Automate for streamlined workflow automation. They create custom Power BI solutions for comprehensive data analysis, enabling informed decision-making. Additionally, their expertise in Power Automate facilitates the automation of tasks, enhancing overall efficiency across various business functions.
At Synoverge, the integration of Microsoft Dynamics 365 applications with Power Automate enables efficient task automation, freeing up valuable time, reducing errors, and empowering businesses to focus on strategic initiatives that drive growth and innovation.
Dynamics 365 Business Central
Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central seamlessly empowers small and medium-sized businesses to unlock unparalleled growth. Tailored for scalability, this robust solution optimizes operations, providing real-time financial control, and expediting sales cycles through a customer-centric focus and streamlined service management. With its adaptable and cost-effective technology, businesses gain secure cloud accessibility, transforming data into actionable insights for informed decision-making, ensuring a seamless and efficient business experience.
Financial Management
Achieve real-time financial clarity with insightful budgeting, streamline invoice processing, elevate customer invoicing, and harmonize cash management.
Supply Chain Management
Navigate real-time inventory dynamics, seamlessly manage orders, optimize warehouse efficiency, and command manufacturing processes with finesse.
Project Management
Strategically allocate resources, empower projects with insightful budgeting, and achieve milestones with task management excellence.
Purchasing
Transforms procurement, combining automation, real-time insights, and user-friendly tools. From efficient purchase orders to integrated vendor management, this module streamlines processes with precision.
Sales and Service Management
Effortlessly convert quotes to orders, cultivate relationships with robust CRM, and optimize customer support and field service for maximum impact.
Reporting and Analytics Module
Illuminate your path with powerful BI integration, uncover financial intricacies with standard reports, and seamlessly integrate with Excel for dynamic insights.
Microsoft Dynamics 365 Customer Engagement (CE)
Microsoft Dynamics 365 CE is an integrated suite of business applications that spans Sales, Customer Service, Field Service, and Marketing. Built on the Power Platform, it offers a unified and intelligent approach to customer engagement, breaking down silos between departments and providing a seamless end-to-end experience. Leveraging advanced analytics, artificial intelligence, and automation, Dynamics 365 CE empowers organizations to build stronger customer relationships, enhance operational efficiency, and drive business growth.
Dynamics 365 Sales
Dynamics 365 Sales
Streamline your sales processes with Dynamics 365 Sales, empowering your team with AI-driven insights, predictive analytics, and advanced sales automation. Enhance customer engagement and drive revenue growth through intelligent relationship management.
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Elevate customer experiences with Dynamics 365 Customer Service. Leverage AI-driven insights to deliver personalized support, enable self-service options, and ensure consistent, omni-channel engagement. Enhance agent productivity and satisfaction for superior customer service.
Dynamics 365 Field Service
Dynamics 365 Field Service
Optimize your field service operations with Dynamics 365 Field Service. From intelligent scheduling and resource optimization to mobile workforce empowerment, this solution ensures efficient service delivery, enhances customer satisfaction, and maximizes operational efficiency.
Dynamics 365 Marketing
Dynamics 365 Marketing
Drive targeted and personalized marketing campaigns with Dynamics 365 Marketing. Utilize customer insights to create engaging content, nurture leads, and measure marketing ROI. Achieve a 360-degree view of customer interactions for more effective and data-driven marketing strategies.
Navigators, Outlook & Connectors
Integrate seamlessly with familiar tools using D365 CE Navigators for intuitive navigation. Leverage Outlook integration for unified communication and collaboration. Utilize connectors to bridge data across various applications, ensuring a connected and cohesive business environment.
Our Approach
The core objective of our engagement strategy is to provide you with the Enterprise Resource Planning solutions that is right fit & can be the most suitable to your organizational business processes and industry-specific needs and operate within the regulatory and Geography specific compliance ambits. With a team of highly experienced functional and technical consultants certified in Microsoft Dynamics – Finance & Operations, Supply Chain Management, Business Central, Power Platform & Azure we are highly experienced in strategic consulting, ERP Roadmap creation, Business case preparation, Requirements & Fit-Gap assessment, end-to-end Implementations, Upgrade to D365 Suite, Managed Services & Support and Technical Development.
We offer the following services:
Consulting Services
- Business case creation with a cost-benefit analysis for ERP system replacement.
- ERP System Selection & Deployment Landscape Strategy.
- Assessment & Requirements definition.
- Client Project Management to ensure the project is delivered on-time and on budget.
- ERP client Implementation strategy to ensure client readiness for every phase of the project.
Implementation & Rollout
- End to End Implementation
- Multi Geography / location Roll Out
- Country Specific Localization & Statutory Compliance
Upgrades & Migrations
- Assessment of your existing systems to develop the right strategy and create a comprehensive plan.
- Preparation of your system to support the new version, carrying out the required code conflict resolution, and migration of your data to the target system.
- Validate readiness of the upgraded or migrated solutions by testing in multiple environments, conducting functional tests and mock cutovers to ensure the target system is ready without causing any disruption to your business operations.
Application Maintenance & Support
- 24/7 onsite, offsite & online Support Services, dedicated & shared service models
- Support managed and un-managed environment
- Hotfixes, Service Packs, Upgrades
- SLA driven Support
- Local business hours support
- Training to new users / Advanced Training to existing users
Technical Development
- Customizations & Add-on Module Development
- Integration with 3rd Party Apps & Portals
- EDI & Banks, Wallets & Payment Gateways integration
- Cloud Deployment & Migrations
- Our Engagement approach is not just around teams but also provides a focus on strong functional, technical and project management support aiming for a long-term relationship.
Synoverge Advantage
- Experience of handling Implementations, Upgrades, Rollouts & Maintenance across geographies & domains
- Proven Project Management methodologies to ensure on time, on budget execution
- Expertise to make recommendations and provide right solution to fit your business needs
- Flexible Engagement Model to fit your budget & timeline