Streamlined Background Check Portal for a US-based HR company

Industry

Professional Services

Technologies

Azure Cloud & Services | Bootstrap 3 | Angular 6| .Net Core 3.1 | SQL Server

Client

A U.S.-based company providing screening and background check services relied on a third-party platform to manage its processes. They wanted to eliminate this dependency by developing a comprehensive, single-portal solution for background check services and seamless integration with Applicant Tracking Systems (ATS).

Challenges

The client faced several challenges in their existing system:

Dependence on Third-Party Solutions: The client's reliance on an external vendor limited their ability to customize features to suit their workflow.

Inefficient User Experience: Separate portals for clients, researchers, and administrators caused synchronization issues and inefficiencies.

Outdated Interface: The existing platform's UI/UX was not modern, intuitive, or device-friendly, leading to poor usability.

Delayed Enhancements: Turnaround time for updates and enhancements was long, impacting service delivery.

Operational Complexities: Back-office personnel had to juggle multiple portals to process background checks and transcript orders, resulting in inefficiencies.

High Costs and Vendor Dependency: Ongoing costs and limited flexibility to extend the platform for specific needs were significant pain points.

Solution Provided

To address the challenges, Synoverge designed and implemented a custom, single-portal solution with the following features:

Modern UI/UX Design: A consistent, device-friendly layout with a focus on usability.

Integrated Platform: Unified access to all background check services and ATS/HRIS interfaces, eliminating the need for multiple portals.

Scalable Architecture: Adoption of modern design practices to support future upgrades.

Enhanced Non-Functional Features: Implementation of security measures, auditing, logging, validations, and exception handling for a robust platform.

API-Based Integration: Exposed API endpoints for seamless integrations with external applications and services.

Automated Quality Monitoring: Setup of tools for continuous code quality analysis.

Results

The implemented solution delivered measurable improvements:

Improved User Experience: The modern design enhanced usability across devices.

Operational Efficiency: Back-office personnel now use a single platform, streamlining processes and reducing turnaround time.

Eliminated Vendor Dependency: The custom-built solution empowered the client to introduce new services faster and adapt the platform to evolving needs.

Cost Reduction: Eliminating third-party reliance reduced operational costs.

Enhanced Security and Reliability: Robust logging, auditing, and validation mechanisms ensured a secure and dependable system.